Refund policy

You have 14 days to notify of wish to return, then a further 14 days to return items that you no longer want, provided they are undamaged and can still be sold in their original packaging. You must pay for the return of the items, and a refund will be issued once we have inspected the products within 14 days.

If you would like alternative items, and would like an exchange, it’s important that you make us aware of this.

The returns policy doesn’t apply to any bespoke items that have been created, and a different contract applies in this case.

If for any reason the items you have bought are faulty, you must let us know within 48 hours so the problem can be resolved. If you phone, email or write to us, we will arrange for collection of the faulty products within 14 days. It’s important to let us know if you would prefer an exchange on goods or just a refund. Once we have inspected the items a refund will be issued within 14 days, however, if you wanted a replacement they will be sent immediately after we have inspected the faulty items. 

Security & Privacy

Any information we sent to you via email will come from us directly and will not be through a third party. We will treat your personal information with care and not pass it on to anyone else.

If you’d prefer not to receive information about offers or products, then please do email us to let us know. 

Force Majeure

If something occurs that is beyond our control or we haven’t caused we have no legal responsibility for failure to perform our obligations under this contract. 

Feedback

If you have any contrastive comments to make about the services you have received from us then please do inform us. We endeavour to have 100% customer satisfaction, so if there is any problems at all then please do make us aware of them.

The terms and conditions we have set out above do not affect your statutory rights.